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🔐 Text Message Privacy Policy

Hope House of Sedona

At Hope House of Sedona, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This policy explains how we collect, use, and protect information shared through our SMS (text messaging) communications.

📱 What Information We Collect:

When you opt in to receive text messages, we may collect:

  • Your name and mobile phone number

  • Communication preferences

  • Limited personal or health-related information necessary for service coordination (e.g., appointment reminders, follow-up messages, referral status, or care plan support)

🔒 How We Use This Information:

We use your information solely to:

  • Coordinate care and services

  • Send reminders about appointments, check-ins, or wellness updates

  • Communicate regarding housing support or wraparound services

  • Share information about Hope House services and resources

  • Respond to your questions and requests

🚫 Sharing and Disclosure:

We do not sell, rent, or share your mobile opt-in information or text message content with third parties or affiliates.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

We may only share your information with authorized personnel or service providers as permitted by HIPAA and only when necessary for your care or required by law.

🛡️ How We Protect Your Information:

  • Text messages are sent using a HIPAA-compliant communication platform.

  • All data is stored securely, and only trained personnel have access.

  • We implement administrative, physical, and technical safeguards to ensure the privacy of your information.

Please note: While we use secure texting systems, text messaging is not always the most secure form of communication. We limit the use of sensitive health information in text messages.

❌ Opting Out:

You may opt out at any time by replying STOP to any message.
If you opt out, you may miss important service-related information.
You can also request alternative communication methods.

📬 Questions or Concerns:

If you have any questions about this privacy policy or how your information is handled, please contact us:

📧 info@hopehouseofsedona.org
📞 (928) 852-0001

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